ANALISIS PENCAPAIAN KINERJA BERDASARKAN KUESIONER PELAYANAN
| Indikator | Sangat Puas | Puas | Kurang Puas | Tidak Puas | Ket. |
| Reliabilitas | 13,64% | 63,84% | 20,40% | 2,3% | |
| Responsiveness | 17,7% | 68,84% | 12,3% | 1,1% | |
| Assurance | 10,57% | 71,15% | 15,38% | 2,88% | |
| Emphathy | 19,23% | 66,34% | 11,54% | 2,88% | |
| Tangibles | 14,10% | 53,47% | 26,37% | 6,04% |